Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your information when you use our marketplace, dashboard, bots, and Discord server. By using our platform, you agree to the practices described below.

2. Information We Collect

2.1 Discord Information

We collect basic Discord data when you interact with our server or bots, including:

• Discord ID
• Username and discriminator
• Roles (buyer, seller, premium, etc.)
• Messages sent to our bots (commands, listings, disputes)

2.2 Payment Information

When you make a purchase (subscriptions, buyer protection, listings), our payment processor (Stripe or Whop) collects:

• Email address
• Payment method
• Transaction amount
• Billing details

We do not store or have access to your full card information.

2.3 Listing & Transaction Data

We store:

• Listings you create
• Items you buy or sell
• Dispute evidence
• Refund decisions
• Logs for safety and fraud prevention

2.4 Device & Technical Data

Our dashboard may collect:

• IP address
• Browser type
• Device type
• Basic analytics

This helps us prevent fraud and improve platform performance.

2.5 Optional Data

We may collect optional information you choose to provide, such as:

• Portfolio links
• Seller verification details
• Support messages

3. How We Use Your Information

We use your information to:

• Verify sellers
• Process payments
• Manage subscriptions
• Post listings
• Handle disputes
• Prevent scams
• Maintain platform safety
• Improve user experience
• Comply with payment processor requirements

We never sell your data to third parties.

4. How We Store & Protect Your Data

We use:

• Encrypted databases
• Secure servers
• Limited staff access
• Fraud‑prevention systems
• Stripe’s secure payment infrastructure

Your data is stored only as long as necessary for:

• Safety
• Dispute resolution
• Legal compliance
• Platform functionality

5. Sharing Your Information

We only share your information with:

5.1 Payment Processors

Stripe or Whop receives your payment details to process transactions.

5.2 Moderation & Safety

Staff may review logs or evidence during disputes.

5.3 Legal Requirements

We may share information if required by:

• Law enforcement
• Fraud investigations
• Payment processor rules

We do not share your data with advertisers or external companies.

6. Your Rights

You may request:

• Access to your data
• Correction of incorrect data
• Deletion of certain data (if not required for safety or legal reasons)
• Removal from the server

Some data (like dispute logs or fraud flags) cannot be deleted for safety reasons.

7. Cookies & Tracking (Dashboard Only)

Our dashboard may use cookies for:

• Login sessions
• Analytics
• Fraud prevention
• User experience

You can disable cookies, but some features may stop working.

8. Children’s Privacy

Our platform is not intended for users under 13. We do not knowingly collect data from minors.

9. Data Retention

We retain data only for as long as necessary to:

• Operate the platform
• Resolve disputes
• Meet legal obligations
• Prevent fraud

Inactive accounts may be removed after extended periods of inactivity.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a new “Last Updated” date.

11. Contact

For privacy questions or data requests, contact the Support Team (Bot 2) via the Support / Modmail system in the Discord server.